• Showcase your planning, operations and analytical skills with the ability to collect, organise, analyse, and disseminate information with attention to detail. 
• Seeking a curious mindset but with customer obsession at heart.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Senior Consultant, Planning and Operations you will join the Personal Banking Marketing Team, that’s doubling down on keeping it simple and owning it.

This role sits at the heart of Personal Banking Marketing, partnering closely with the Marketing Leadership Team (MLT) and senior stakeholders to drive clarity, alignment and execution discipline across priorities, plans and investment. You will help ensure marketing operates with pace, confidence and impact, translating strategic ambition into practical operations rhythms, governance and delivery.

This is a high impact role for someone who thrives in complexity, brings structure where ambiguity exists, and is motivated by helping senior leaders move faster and more effectively.  

Each day, you’ll go above and beyond to:  

• End-to-end ownership of the annual and quarterly investment planning cycle for PB Marketing.
• Partner closely with Finance to strengthen visibility of spend commitments, forecasts and investment choices.
• Support the strategic alignment of marketing plans to domain objectives, PB OKRs and Group Marketing OKRs.
• Frame issues, options and trade-offs clearly to support confident decision making.
• Ensure alignment between strategy, plans, budgets and delivery across portfolios.
• Cross-squad and cross-portfolio prioritisation, including dependency and capacity analysis leveraging MarTech.
• Development of insight-led recommendations to resolve delivery, investment or performance issues.
• Quarterly performance and outlook reviews for PB Marketing, including executive-ready narratives.
• Scenario modelling and option analysis to support decision-making.
• Leadership of ad hoc strategic initiatives (e.g. operating model uplift, reporting transformation, governance improvements).
• Strengthen oversight of risk, compliance and governance within planning and delivery processes.
• Risk and Compliance uplift and management sitting squarely in this role where you will work in conjunction with PBM’s Divisional Controls Partner to maintain and improve processes, controls and related reporting requirements.
• Ongoing engagement with PB Planning and Change teams to ensure alignment and execution discipline.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:   

• Deep understanding of marketing operations, with demonstrated experience in strategic planning, budget management or portfolio management experience.
• Skilled in mapping, analysing, and improving business processes.
• Ability to see the big picture, connect dots across functions, and design scalable solutions. 
• Strong communicator, experience leading change and gaining buy-in at all levels through storytelling.
• Ability to manage multiple initiatives simultaneously, with structured delivery approaches and outcome focus.
• Able to confidently articulate customer and commercial impact.
• Exceptional problem solving and presentation skills, able to bring clarity to complex or ambiguous situations.
• Ability to use tools and technology to simplify and augment ways of working and reporting delivery.

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.