• Lead the delivery of NAB’s law enforcement engagement function
• Manage police requests and information disclosures with strong risk oversight
• Build strong relationships with law enforcement, regulators and internal stakeholders

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

In the role of Lead, Police Requests, you will join the Group Investigations team as we strengthen our focus on customer obsession.

You’ll make an impact each day by:  

• Leading and developing the Police Requests team to deliver quality outcomes
• Reviewing, assessing and coordinating requests from law enforcement agencies
• Managing matter deconfliction with the appropriate internal NAB teams, as required
• Ensuring information disclosures meet privacy, legal and NAB policy requirements
• Maintaining team governance surrounding controls, quality assurance, operating procedures, and audit readiness across request activities
• Managing operational, regulatory and conduct risks associated with information disclosures
• Building effective relationships with law enforcement, regulatory and internal stakeholders

You’ll bring to this role:

• Experience in financial crime investigations, intelligence, law enforcement liaison, fraud or regulatory environments
• Strong understanding of privacy law, disclosure obligations, financial crime risks and evidentiary requirements
• Demonstrated leadership experience managing specialist operational teams
• Experience engaging with law enforcement and regulatory stakeholders
• Strong stakeholder management, influencing and negotiation skills
• Strong risk judgement, decision making and written communication skills

A diverse and inclusive workplace works better for everyone 

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.