• Customer‑facing role - essential to maintaining a safe, functional, and high‑quality workplace experience for colleagues, customers, and visitors!
• Front‑line, people‑first role – perfect for hospitality or customer service professionals who love problem‑solving and fast‑paced environments!
• Build valuable corporate experience – join a supportive team and develop transferable skills in a leading organisation!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Guest Service Associate role, you will be joining the Enterprise Property team that’s doubling down on customer obsession.

You’ll go above and beyond to:

• Deliver exceptional workplace experiences and service to colleagues, customers and visitors in our commercial buildings; ensuring qualitative customer outcomes are realised.
• Provide guidance and support to Guest Services Advisors and assist in the coordination of day-to-day workplace operations.
• Oversee a designated service area within Workplace Services such as concierge to ensure the smooth running of daily activities and touch points within your focus area.
• Ensure exceptional front-of-house customer service by anticipating needs, listening to the customers and visitors, and making every interaction simple, effective, and quick.
• Oversee the work of Guest Service Advisors by providing direction, mentoring and coaching to one or more Guest Service Advisors within their scope of accountability.
• Management of one or more of these focus areas including access pass management, VIP and visitor management, mail management, lockers, storage, meeting room and event management, tenancy floor checks, carpark management.
• Support business continuity by assisting with operational coordination and acting as a delegate for the Workplace Lead during periods of leave or absence.
• Contribute to a high-performing workplace experience team by supporting a range of concierge, hospitality and operational activities.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Exceptional customer service skills with a genuine passion for creating positive experiences for colleagues, customers and visitors.
• Previous experience in hospitality, customer service, concierge or workplace experience roles will be highly regarded.
• Previous people leadership experience preferred with proven track record of coaching and mentoring team members.
• Strong verbal and written communication skills, with the ability to build rapport with a diverse range of stakeholders.
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.
• Proactive problem-solving skills and a practical, common-sense approach to resolving issues.
• Highly organised with strong attention to detail and the ability to coordinate multiple workplace services.
• Professional, polished and approachable manner, with the confidence to represent the organisation as a front-of-house ambassador.
• Ability to work collaboratively within a team while taking ownership of day-to-day responsibilities.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

 Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.