• Lead the transformation of Personal Banking Change Enablement through process optimisation, AI innovation and operating model redesign. 

• Identify and deliver productivity, automation and simplification opportunities that create measurable business outcomes. 

• Partner with senior leaders to shape future ways of working and embed sustainable improvements across the function  

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.  

 In the role of Senior Manager, Business Optimisation, you will join the PB Change Enablement team, contributing to key business priorities and continuously improving how we serve our customers.  

You’ll make an impact each day by:  

• Leading the review, redesign and optimisation of business processes, operating models and governance frameworks to improve organisational effectiveness. 

• Identifying and implementing opportunities for automation, digital capability and AI-enabled solutions that simplify operations and improve productivity. 

• Conducting business diagnostics, process assessments and workshops to uncover pain points and improvement opportunities. 

• Developing process maps, operating procedures, playbooks and implementation roadmaps that support sustainable adoption of new ways of working. 

• Leading the delivery and transition of optimisation initiatives into BAU, ensuring benefits are measured, embedded and sustained. 

You’ll bring to this role:  

• Extensive experience in business transformation, strategy, consulting, continuous improvement or organisational effectiveness roles. 

• Proven success delivering operating model improvements, process redesign and measurable productivity outcomes. 

• Strong expertise in process architecture, process re-engineering, governance design and continuous improvement methodologies. 

• Experience identifying and implementing automation, digital and AI-enabled solutions in complex environments. 

• Tertiary qualifications in Business, Commerce, Engineering, Economics or a related discipline. 

A diverse and inclusive workplace works better for everyone  

 We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.