• Lead strategic communications and digital content solutions that support major transformation and change initiatives across Personal Banking.  

• Partner with senior leaders to develop compelling messaging, engagement strategies and executive communications that drive adoption and readiness.  

• Create and optimise digital experiences, SharePoint sites and knowledge hubs that improve colleague engagement and self-service outcomes. 

 Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.  

In the role of Senior Consultant Comms & Digital Content, you will join the PB Change Enablement team, contributing to key business priorities and continuously improving how we serve our customers.  

You’ll make an impact each day by:  

• Developing and delivering communication and engagement strategies that support business priorities and change outcomes. 

• Creating executive presentations, leadership messaging, change campaigns and communication materials for diverse audiences. 

• Partnering with Change Managers and senior stakeholders to align communication activities with broader transformation objectives. 

• Managing and enhancing SharePoint sites, digital communication channels and online content platforms to improve user experience. 

• Analysing communication effectiveness and implementing continuous improvements to content, engagement and adoption outcomes. 

You’ll bring to this role:  

• Significant experience in change communications, internal communications, employee engagement or related disciplines.  

• Exceptional written communication, storytelling and content development capabilities.  

• Proven ability to simplify complex business, operational and technology concepts into clear and engaging communications.  

• Experience developing communication strategies, executive communications and digital content solutions in complex environments.  

• Strong stakeholder management, influencing and consulting skills, with experience working with senior leaders.  

A diverse and inclusive workplace works better for everyone  

 We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.  

 For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.  

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