• A team that wins together through hard work and professionalism
• You’ll join a high-performing business, backing talented individuals 
• Make a positive impact on our customer experience and relationships

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Senior Consultant, Delivery & Execution, you will be part of the Bank of Choice team in Personal Everyday Banking (PEB), that’s doubling down on customer obsession.

You will be responsible for taking the Bank of Choice Insights and convert into an initiatives and delivery master plan across marketing, personalization, digital, retail and direct channels. It will require building an initiative master plan and ensure its flawless implementation to meet monthly and quarterly business goals. Partnering closely with key senior stakeholders across Personal Everyday Banking, Consumer Finance, Distribution channels to co-create the ideas and design initiatives to drive implementation.

Improving Customer Engagement leading to more customers using NAB as their primary bank for all their financial needs including deposits, savings, spending, unsecured lending and mortgage needs has been identified as a key priority in the Group Strategy Evolution leading to better Customer Lifetime Value.

Each day, you’ll go above and beyond to:

• Assess the current campaigns, identify opportunity to uplift and optimize the campaigns to deliver the Bank of Choice Outcome.
• Identify gaps in Growth sufficiency and build ideas and innovation masterplan for customer centric growth and customer lifetime value
• Lead Experimentation and Pilots to create a pipeline of ideas
• Develop business cases that support the prioritisation of growth initiatives
• Lead a cross functional team to drive systematic and timely delivery of the initiatives
• Develop and champion execution of the customer engagement roadmap and performance uplift
• Develop and implement performance reporting of key customer engagement and Primary banking initiatives working with Data Analytics, Data Science, Customer Decisioning, Marketing, Customer Communication Insights Teams
• Business casing – forecasting the likely cost and return of proposed initiatives and supporting effective prioritisation
• Project management of the cross-functional team. This includes developing and maintaining project plans, proactively managing dependencies across the value chain, status reporting and implementing agile rituals in the team

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Proven track record in financial or banking services and/or B2C business, driving ideas and innovation, large scale delivery, process efficiency, change management, customer strategy and execution.
• Proposition development experience highly regarded.
• Strategic acumen to architect long-term enabled strategies that capitalise on NAB's differentiators and market positioning 
• Expertise in fostering cross-functional collaboration through data-driven problem-solving approaches, championing integrated decision-making across technology, product, and business functions

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.