Product Analyst, Consumer Cards (BOQ/VMA)
- Drive customer engagement, loyalty and portfolio performance through targeted product and communication initiatives
- Deliver campaigns and customer experience improvements that support revenue growth and business outcomes
- Partner with internal and external stakeholders to optimise communications, processes and portfolio performance
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Each day, you'll go above and beyond to:
- Manage customer escalations, complaints, incidents and identify opportunities to improve customer experience through customer feedback, complaints analysis and insight generation
- Partner with internal teams and external stakeholders to deliver successful customer and business outcomes
- Develop and maintain reporting that provides insights into operational performance, NPS and key portfolio trends
- Support the development and delivery of customer communications
- Manage finance-related activities including purchase orders and invoicing
- Ensure all activities comply with governance, regulatory and control requirements
- Contribute ideas and initiatives that improve customer engagement, operational efficiency and portfolio performance
We're looking for the best and brightest to deliver the best for our customers. You'll need:
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Well-developed analytical and problem-solving skills, with the ability to translate insights into action
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Strong understanding of customer behaviour, engagement and customer experience principles
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Ability to manage multiple stakeholders and build effective working relationships across teams
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Strong project coordination and execution skills, with the ability to manage competing priorities and deadlines
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High attention to detail and a strong focus on governance, compliance and risk management
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Product management experience within banking, financial services, cards or payments industries highly regarded
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Experience managing relationships with external partners or vendors is advantageous
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Tertiary qualification in Business, Marketing, Commerce or a related discipline preferred
We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.
Build your career with NAB
At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply.
Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.
Looking for career advice?
We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.
We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know
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