• Influence strategic priorities and business performance across Personal Banking Change & Enablement.  

• Shape operating models, governance, colleague communications and enterprise change to improve productivity and delivery outcomes.  

• Lead a multidisciplinary enablement function and act as a trusted adviser to senior executives.  

 Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.  

In the role of Head of Business Enablement, you will join the PB Change Enablement team, contributing to key business priorities and continuously improving how we serve our customers.   

You’ll make an impact each day by:  

• Owning and continuously improving the Personal Banking Change & Enablement operating model, governance practices and operating rhythms. 

• Developing and executing strategic business plans, including prioritisation, workforce planning and investment recommendations. 

• Delivering executive reporting, performance insights and a consolidated view of change activity, risks and dependencies. 

• Leading Personal Banking performance frameworks, KPI governance, target-setting and annual performance planning. 

• Oversee colleague and executive communications, reporting and enterprise-level stakeholder engagement 

• Building and leading a high-performing Business Enablement team while fostering collaboration across Personal Banking and enterprise functions. 

You’ll bring to this role:   

• Extensive experience in business management, transformation, strategy execution, governance or operational leadership. 

• Proven experience advising executive leaders and influencing senior stakeholders in large, complex organisations. 

• Strong capability across portfolio governance, performance management, strategic planning and organisational effectiveness. 

• Demonstrated experience leading multidisciplinary teams and large-scale transformation or change initiatives. 

• Strong commercial and financial acumen, with the ability to use data, technology, AI and automation to improve business outcomes. 

A diverse and inclusive workplace works better for everyone  

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.