Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

• Join our Regional & Agri Customer Lending Solutions team based in Darwin
• Be supported to learn and grow whilst developing the career you want
• Bring your passion to support our customer and communities to Business & Private Banking

In the role of an Associate, CLS, you will join the Customer Lending solutions Team at Darwin that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Create and prepare, or assist in the creation and preparation, of lending submissions. Including obtaining and collation of information for customers.
• Perform credit analysis, financial modelling, and interpretation of customers financial information.
• Delivering a superior customer experience by managing the end to end lending process, maintaining accountability, and engaging the necessary internal/external contacts.
• Developing strong customer relationships to identify opportunities and build advocacy.
• Contributing to, and actively participating in, team meetings, continuous improvement practices and sharing of skills and knowledge.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Knowledge and experience of lending processes and credit experience.
• Minimum of 1 year experience in banking.
• Proven experience with financial analysis.
• Understanding of policy and verification requirements
• A willingness to continue learn and strive to achieve positive customer outcomes.

How we will support you

Our Associates are key to supporting our bankers as they support our customers.  If you are looking for a role that gives you a platform to build your career in credit lending and assessment, this is the role for you.  We offer a training program where our highly supportive leaders will provide you with the knowledge and tools to be a high performing Complex Lending Solutions Associate with a mix of hands on learning and training.   

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.