Associate Director, Detection & Operational Services 

An exciting opportunity to shape the future of Financial Crime detection at NAB. Leverage the power of data to drive better risk outcomes, optimise operations and influence enterprise-wide decision making.

• Lead NAB’s Financial Crime detection and operational service capabilities across Transaction Monitoring, Sanctions, Watchlist Management and CDD.
• Drive data-led decision making through operational analysis, optimisation, forecasting and performance insights.
• Shape innovative detection strategies that strengthen risk outcomes and protect customers from emerging financial crime threats.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In this role of Associate Director, you will join our Detection and Operational Services team that’s doubling down on protecting the community and our customers.  

Each day, you’ll go above and beyond to:  

• Play a leading role in the design, optimisation and review of detection scenarios and thematic risk analysis across the Financial Crime Ecosystem.
• Provide leadership on data‑driven financial crime analysis, including rule performance optimisation and false positive reduction
• Drive delivery of detection uplift initiatives (TM risk assessments, scenario development, optimisation frameworks)
• Partner with Financial Crime Risk, Technology, Operations and Change teams to translate risk outcomes into implementable solutions
• Support governance and assurance, including:
  • Model governance
  • Methodology approval
  • Documentation uplift
  • Regulator‑facing materials
• Deliver clear, concise executive‑level insights and reporting for senior leadership and risk committees

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Extensive experience in financial crime, analytics, risk or consulting roles within financial services
• Proven delivery of scenario design, rules optimisation, operational uplift and risk assessments
• Experience supporting or leading system implementations, upgrades or capability uplifts
• Hands‑on data analysis experience using SQL, R, Python, Power BI or equivalent
• Strong expertise in Financial Crime analytics, operations and risk analysis
• Experience applying advanced analytics, data science and statistical techniques to detection challenges
• Ability to translate complex risk and analytical concepts into clear operational, technology and executive outcomes
• High standard of written and verbal communication, including regulator‑ready documentation and executive reporting

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.  

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