Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Customer Service Representative - Business Banking you will join the Business Care team that’s doubling down on customer obsession and owning it.

Each day, you’ll go above and beyond to:

• Take inbound calls from business customers and resolve enquiries quickly and clearly.
• Navigate multiple systems and processes to solve problems fast and accurately.
• Escalate complex case follow-up to ensure resolution for the customer.
• Deliver consistent customer service with empathy, pace and accountability.
• Troubleshoot across a wide range of industries and issues from every day to complex.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• A customer first attitude and the empathy to support people in high stress moments.
• Strong communication skills, computer literacy and the ability to manage multiple system at once.
• Confidence working independently and learning quickly in a fast-paced environment.
• A problem solving, commercial mindset and a genuine desire to help others.
• Resilience and the ability to stay calm and focused under pressure.
• Experience in retail, hospitality or other customer service roles is valued, banking experience not required.
• Be available to work a rotating roster between Monday and Friday, 8:00am to 8:00pm.
• Be able to attend in-office training for the first six months. Once competency has been demonstrated, you will transition to a hybrid working arrangement

Next Steps for this role: 

• You may be required to complete an online assessment and digital interview which will require you to submit video responses. 

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.