• Play a key role in strengthening fraud governance and risk management across Personal Banking.
• Partner across product teams, Fraud Operations, Investigations and Financial Crime Risk Management.
• Support fraud prevention, detection and response through governance, reporting, training and awareness.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand. 

In the role of Consultant PB Fraud Management, you will work closely with PB Fraud & Scams Governance team, contributing to key business priorities and continuously improving how we serve our customers. 

You’ll make an impact each day by: 

• Supporting the delivery of fraud and scam governance initiatives across Personal Banking and the broader enterprise.
• Monitoring, reporting and escalating fraud and scam risks through relevant governance forums.
• Working across product teams and fraud service providers to support effective prevention, detection and response.
• Supporting fraud and scam event management and investigations, including findings and treatment plans.
• Providing training, awareness and communications support across Personal Banking.

You’ll bring to this role: 

• Experience in Operational Risk, Fraud or Personal Banking Product Management is highly valued.
• Sound understanding of fraud risks, policies and their application within Personal Banking.
• Strong stakeholder management and written and verbal communication skills.
• Strong analytical, problem-solving and report-writing capability.
• Ability to manage multiple tasks, support change and effectively communicate business challenges.

A diverse and inclusive workplace works better for everyone 

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.