At NAB we prioritise the customer and our colleagues above all else and there is no better place to support our customers than in our contact centres. Our exciting Docklands office is a step away from Southern Cross station and looks over Marvel stadium, making it the perfect easy commute into the city. In our Direct Lending role, you’ll be constantly learning, by growing your skills and capability in one of Australia’s best employers. You’ll find exceptional leaders, a great culture, including hybrid working options, staff benefits, discounts on banking products and most importantly, a career.

In this role

You’ll join the team on the 18^th of November where we’ll provide you with all the training you need to hit the ground running. Sitting within our Docklands inbound contact centre, you’ll engage with customers by phone to create a positive and memorable experience for every customer by delivering exceptional customer service.

Amongst other things, you’ll provide customers with information about home lending products, helping them to understand the market comparisons and understand how to get the best rates and products to suit their circumstances. Keeping the customer at front of mind at all times, you will also proactively find solutions to address our customers’ needs swiftly and efficiently, while you deliver personal, easy, and effortless digital experiences for our customers.

What you’ll bring... 

To us, it does not matter if you don’t have banking/home loan experience, the most important thing for us that is you’re customer obsessed and always put them first. You shine in your ability to prioritise their needs and genuinely enjoy engaging with people in meaningful ways. With a curious mindset, you ask questions that dig deeper, bringing clarity and uncovering what our customers truly needs.

You love being results oriented and can help drive outcomes for customer, supporting them to solve their home lending needs in one call, and are comfortable and skilled at navigating multiple webpages and systems. People describe you as a quick learner, someone who is dedicated, passionate and looking to build a career with the team at NAB.

A diverse and inclusive workplace works better for everyone.

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.