SMALL BUSINESS BANKER – HAMILTON / WESTERN VICTORIA

Working within the Small Business Regional and Agri team, the Small Business Banker role supports a diverse range of customers primarily within the agricultural industry by identifying and fulfilling their needs for our Small Business Banking product range, via personal and meaningful phone-based and face to face conversations.

• Join a high performing team and be supported to grow your career at NAB.
• Be the face of Business Banking for our Regional & Agribusiness customers.
• Make a real difference for our customers and communities .

In this Small Business Banker role, you will

• Manage high-value lending and product requests for Small Business customers
• Build relationships and partner with our Broker team
• Understand customer business needs to provide holistic banking solutions to grow revenue and drive NPS
• Increase the portion of My Bank customers within the portfolio with the number of interactions and referrals
• Take responsibility for managing customer complaints and escalations until resolution is reached
• Coach and develop less experienced Bankers within the team and develop Associates
• Drive customer portfolio risk and compliance

What you’ll bring

• A genuine passion for customer service.
• Demonstrated experience in a lending role.
• Experience in managing customer relationships, and the credit process.
• A strong financial/business acumen.
• Problem solving, time management, critical thinking and negotiation skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.