• You’ll join a high-performing business, working with talented individuals ​ 
• Be rewarded and recognised for the value you bring in Operational Excellence  
• Bring your experience with Pega Workflow and process improvement to this exciting role

NAB Private Wealth business brings together holistic solutions across both sides of the balance sheet, supported by our private bankers, our leading JBW advisor offering and self-directed offering (nabtrade and nab Equity Lending) - this gives NAB an ability to service a client “360 degrees” (“whole of balance-sheet”) with clear market differentiation.

In this Workflow Business & Process Improvement Lead you will:

• Hold Product Ownership of the PEGA workflow design and implementation activities across Private Wealth Client Services
• Play a critical role in engaging and communicating the workflow vision, roadmap, goals, plans and expectations
• Perform diagnostics across complex E2E business processes and operations, including current state
• Define/ Review / Improve the end-to-end customer journeys / processes and associated workflow changes in order to make a step change in our performance.
• Engage and influence senior stakeholders across the business and eliciting the support required to deliver on the target customer journey/ process (e.g., systems improvement, resources, etc.).
• Balancing customer, operational, commercial, strategic, risk and regulatory factors when making recommendations to improve processes
• Collaborating closely with senior management to align improvement projects with organizational and divisional strategy and roadmap

What you will bring:

• You are a self-starter, who will bring passion, hunger and enthusiasm for the customer and business improvement and thrive in high paced complex environments
• Extensive experience with Workflow systems (preferable PEGA)
• Extensive experience leading programs of work in Operations Business Improvement / Transformation environments or Consulting roles
• Exceptional understanding of business process standards and methods, with a qualification in Lean Six Sigma Black Belt (preferred) or equivalent preferred
• Proven ability to formulate ideas and present business cases effectively
• Experience in leading programs of work to deliver business and technology improvements
• Excellent written and verbal communication and presentation skills, and the ability to construct and deliver material appropriate to the audience and situation
• Ability to build strong relationships and influence senior stakeholders
• Initiative, resourcefulness, and a willingness to be hands on, take ownership and deliver great outcomes

A diverse and inclusive workplace works better for everyone