Branch Customer Advisor

Are you passionate about delivering exception customer service and eager to start a rewarding career in banking? Join us as a Customer Advisor and step into a dynamic, fast-paced environment where every day presents new learning opportunities. This role is not just a job, it's a gateway to a thriving career within our bank. Gain hands-on experience, develop your skills, and build a solid foundation for a future in branch banking. If you're ready to make an impact and grow with us, we want to hear from you!

The Hours

Discover the perfect balance between work and life with hours tailored to fit your lifestyle needs.

This role is 5 days a week Monday to Friday.
The role's hours are 9:15am to 4:15pm, Monday to Thursday and 9:15am to 5:15pm Friday.

In this role, you will 

• Support our Perth Southern Suburb branches by being the first point of contact for our customers
• Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
• Assist our customers with account opening, unsecured Lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
• Undertaking ongoing training and development to enhance your career development

What you’ll bring: 

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.