• We care about each other. 
• We are empowered to make a positive difference in for customers and communities ​ 
• Make a genuine difference through the work you do 

The role: 

As a Customer Advisor, you will be an important pillar in the community of Moranbah! Supporting our Moranbah retail branch, you will be the face of NAB and first point of contact for our customers. In this role you will become the jack of all trades! Whether it’s to open an account or credit card, referring locals to a home lender or even investigating potential scams and fraud, every action you take will lead to a positive one as you drive and protect our customer outcomes.

You will become part of their financial journey from start to finish as you develop and grow into a banking professional, the Customer Advisor role is the perfect opportunity to kick start your career. To learn more about this CHALLENGING yet EXCITING role, please continue reading below!

The hours: 

Monday         9:15am - 4:15pm
Tuesday        9:15am - 4:15pm
Wednesday   9:15am - 4:15pm
Thursday       9:15am - 4:15pm
Friday            9:15am - 5:15pm

What will your day look like?

• Identifying customer needs by finding NAB’s most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent and customised customer service experience every step of the way. 
• Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up-to-date 
• Driving changes for our customers to help make their banking simple, easy and secure by demonstrating our Smarter Banking options (self-service and digital)
• Undertaking ongoing training and development to enhance your career development 

What you will bring: 

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile. 
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.  
• A keen eye for detail that ensures transactions are completed efficiently and accurately 
• An appreciation for inclusion and the diversity of our customers 
• A willingness to learn and adapt in a complex and challenging environment

More focus on you

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including fantastic career-growth opportunities.

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues with competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.   

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

We consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

Please note unsolicited CVs from agencies will not be accepted.