This is a full time opportunity for a Senior Product Designer supporting the Enterprise Customer Onboarding and Mastery team.

• Design and launch experiences that inform, empower and delight customers and colleagues
• Be recognised as a master of your craft and mentor others on their design career journey
• Work on the end to end of the double diamond, from influencing the strategic vision to hands on designing flows and contributing to NAB’s Design system.

The Senior Product Designer has the responsibility of applying human-centred design (HCD) tools, to work with various teams across the enterprise. You will deliver NAB’s strategic ambition of improving our customer and banker experience by performing customer research, generating insights, prototyping concepts and designs, optimising processes and experiences, and generally ensuring that change is delivered in a thoughtful, considered and empathetic way.

What you’ll bring:

• Strong experience working as a product designer or UX/UI designer.
• Experience within finance or service industries.
• Excellent working knowledge of the design process, experience design methodologies and principles.
• Collaboration with Product Owners and delivery squads to create improved customer experiences for our customers and colleagues
• Strong ability to independently perform the essential capabilities required in this role.

Your Skills and Experience: 

• Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
• Research – Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics.
• Interviews and Testing – Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made.
• Benchmarking – define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q).
• Storyboards and Userflows – Competent in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis.
• Prototyping – Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures.
• Communication - Proven experience communicating between technical and business stakeholders, building rapport, and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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