• You’ll be supported to manage your career, life, and work.
• Colleagues connecting every day is what makes NAB a great place to work.
• Opportunity to join Enterprise Operations.

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

We currently have a permanent opportunity for a Senior Consultant to join our Enterprise Operations team. This role will be accountable for effective execution of NAB’s Contingent Collections and Debt Sale Strategy and ensuring customer service levels across NAB Assist business units with strong commercial outcomes. The role has enterprise accountability from both a quantitative and qualitative perspective.

Key responsibilities will include:

• Responsible for the setup and management of the unsecured vendor panel and drive vendor portfolio performance whilst ensuring collection strategy is compliant with regulatory guidelines.
• Leading a range of diverse functions with varying complexity of work, ensuring quality and timeliness of work for customers and colleagues, improving risk profile while achieving commercial outcomes.
• Consistently deliver exceptional service to customers which managing brand and reputation risk effectively whilst ensuring commerciality.

What you will bring:

• Advanced and confident communication skills and the ability to liaise with senior stakeholders and customers.
• Proven management abilities and to lead, coach people to achieve successful outcomes.
• Demonstrated ability to work under pressure to meet deadlines without compromising on quality.
• Strong negotiation skills and able to drive superior pricing outcomes
• A Tertiary Degree in Accounting, Business, Finance or similar
• Professional experience Debt Recoveries or banking/finance related disciplines

A diverse and inclusive workplace works better for everyone.

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.