As part of the Customer Remediation Analytics team (Customer Resolution & Remediation function), you will be responsible for creating analytical tools and models, supporting timely analysis and remediation of customer events, and improving efficiencies and consistency across the Customer Remediation program. This role will suit someone who has hands-on analytics experience and enjoys solving complex problems.

• 6-month Fixed Term Opportunity to support Customer Remediation Programs
• This team has energy, appetite and the resources for positive change
• Recognised as a top 2 employer on the 2024 LinkedIn Top Companies list to grow your career

In this Consultant role, you will:

• Support the timely analysis and remediation of customer events by:
  • Understanding the priority and criticality of events for the Bank
  • Orchestrating the sourcing of applicable data from NAB’s different data environments and systems to be used for remediation analytics;
  • Highlighting potential technology process and system changes to obtain data;
  • Obtaining data to identify impacted customers and required compensation;
• Provide input from a data perspective into the event triage and prioritisation of the scheduling of the event remediation work.
• Create analytical tools and models to quantify the number of customers impacted by different types of Events.
• Develop the financial calculators to determine the appropriate customer compensation to ensure customers are remediated fairly, accurately and in a timely manner.
• Continue to manage risk mitigation and compliance in all analytical activities.

What you’ll bring:

• Data analysis experience in a technology and data domain.
• Understanding of data visualisation and reporting tools including SQL and Python.
• Confident in interpreting data outputs, drafting reports and presenting this data into meaningful language.
• Strong stakeholder engagement and communication skills to collaborate across cross-functional teams.
• Proactive when it comes to finding solutions and working with ambiguity.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. 

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