• Deliver end‑to‑end marketing campaigns that drive customer and commercial outcomes for Personal Banking
• Be part of a collaborative and high-performing team that backs each other to deliver results.
• We’re leveraging our size to do positive things for customers​. 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Squad Lead Personalisation, you will join the Personal Banking Marketing Team, that’s winning together! 

Each day, you’ll go above and beyond to:

• Ensure the successful delivery of marketing campaigns to support our customers through planned delivery cycles and agreed dates.
• Brief and manage creative agencies to support campaign outcomes
• Manage campaign velocity, workload and delivery rhythms through established shaping, design and delivery ways of working.
• Collaborate with all key stakeholders and partners as required (including Product Domains, NAB Retail/PHL and marketing teams)
• Work closely with enablement teams to execute 1:1 (below the line) BTL programs flawlessly
• Provide clear campaign performance reporting and insights, articulating impact and learnings to senior stakeholders.
• Drive consistent process, rhythms ‘one-way same way’ approach to campaign delivery, including full compliance of risk, governance and budget management

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong experience delivering 1:1 / personalised marketing campaigns, ideally within financial services
• Proven capability across (below the line) BTL campaigns, managing multiple initiatives concurrently.
• Strong creative and content skills, creating consistency and linkage across portfolios, driving efficiencies.
• A commercial mindset with the ability to analyse performance, interpret data and communicate impact with confidence.
• Experience working in agile environments, influencing across squads and stakeholders without direct authority.
• Sound knowledge of financial products and services, with a strong customer‑first lens.
• A seasoned marketing background with relevant tertiary qualification(s).

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.