• Enable our frontline colleagues to deliver on our customer obsession through your change communications support.
• Be instrumental to the transformative work across Business and Private Banking to make the complex, simple.
• Apply your passion for strategic communications to drive change acceptance and a better colleague experience.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Senior Consultant, you will join the B&PB Operational Communications team that are doubling down on winning together!

Each day, you’ll go above and beyond to:

• Partner with key stakeholders to strategise, develop and execute communications for transformative projects.
• Develop and implement communications plans that support the effective delivery of key strategic and change initiatives to all impacted colleagues.
• Develop and execute multimedia artifacts and resources that align to our corporate narrative and drive the required change to enable benefit realisation. 
• Build, maintain and leverage stakeholder relationships to minimise resistance and maximise engagement. 
• Deliver ongoing communications and education programs to improve engagement and nurture positive culture change. 
• Support the simplification of operational communications channels to enable focus and speed.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Demonstrated communications experience (8+ years). Specific experience in strategic communications, channel management and/or consulting environment highly regarded.
• Outstanding communication skills, able to present technical information simply and tailored to the audience with a strong control of tone and style.
• Experience developing engaging multimedia content across various platforms and formats, including video and visual design.
• Strong collaboration skills with the ability to work across teams, including business, technical, and operational experts from diverse cultural backgrounds. 
• Creative problem solving: You find innovative solutions and overcome obstacles with curiosity and a drive for doing things differently.
• Knowledge of communication channels and tools. 
• Strong stakeholder management: you build relationships to address business needs and drive strategic results.
• Tertiary studies in Communication, Human Resources, Change Management, or a related field

A diverse and inclusive workplace works better for everyone 
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.  

Join NAB 
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.