• Are you a customer obsessed leader?
• Do you have a true ‘Passion for Customers’ and ‘Win Together’ mindset?
• This is a superb opportunity to showcase your leadership skills in our Retail space !

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Retail Customer Executive, you will join the Retail team that’s doubling down on customer obsession and moving with speed!

Each day, you’ll go above and beyond to: 

• Role model customer relationships and influence customer advocacy
• Deliver Retail performance goals
• Lead the mastery across the Melbourne CBD market of our consistent way of working – the ‘Future of Retail’
• Display your professional performance edge and continue to foster growth through proactive coaching and broader engagement across the community
• Growing business, including our home lending portfolio
• Ensure that our customers and colleagues are protected and safe through excellent risk management, ensure that a risk and compliance culture is embedded in the business
• Lead year-on-year revenue growth, business profitability and main bank / product penetration 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Significant Retail leadership experience, ideally gained in a ‘Leader of Leaders’ role
• Proven Business Development experience.
• Proven ability to influence and inspire a team to achieve outcomes – including commercial success
• Experience of leading a customer-focussed distribution business in a competitive customer environment
• A true ‘Passion for Customers’ and ‘Win Together’ mindset
• An ability to articulate your past strategies, key successes and professional learning opportunities
• Ambition, focus, drive and charisma!
• The will and ability to travel across our branches is essential

 A diverse and inclusive workplace works better for everyone 

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.