• Customer obsessed & strategically focused: Set and execute a clear, customer‑centred portfolio vision aligned to organisational goals and Personal Everyday Banking’s integrated strategy, spanning product, pricing and credit decisions.
• Win together through enterprise collaboration: Unite cross‑functional product insights into a single portfolio view, establishing a Pricing Centre of Excellence that embeds customer‑behaviour‑led pricing and analytics to drive sustainable growth.
• Own outcomes & build high performance: Lead 3‑year strategy and full P&L and balance sheet delivery, while building a high‑performing team culture grounded in accountability, innovation, risk discipline and continuous improvement.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In this role, you will join the Personal Everyday Banking team that’s doubling down on customer obsession, moving with speed, keeping it simple, owning it and winning together.  

Each day, you’ll go above and beyond to: 

• Drive growth across the Personal Everyday Banking portfolio using data-driven insights and strategic initiatives.​
• Embed a customer-obsessed culture, creating propositions that strengthen relationships and delight customers.​
• Deliver financial targets and benefits, ensuring alignment with the integrated portfolio strategy.​
• Manage risk and compliance proactively, maintaining adherence to agreed frameworks.​
• Lead and motivate teams, fostering clarity, capability, and collaboration. 

We’re looking for the best and brightest to deliver for our customers. You’ll need:  

• To live our values and demonstrate genuine passion for customer obsession.
• Significant experience within financial services ​
• Extensive experience operating effectively and delivering consistent results in a large complex business ​within the financial services ​industry
• Experience developing, articulating and implementing business strategy that achieve intended outcomes measured through shareholder, customer, and employee value.
• Experience developing a long-term strategy that leverages key differentiators in the market.​
• Demonstrated ability to be strategic and think highly numerically and commercially. ​
• Demonstrated ability to advocate cross-functional analysis of problems, encouraging cooperation across functions on key decisions.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.