• Join the Customer Communication Insights Team and drive advanced analytics to support the strategic design, development and measurement effectiveness of customer communications across – digital marketing channels!
• Drive end to end digital campaign delivery from inception to data discovery, data enablement, insights & post implementation review for continual improvement. 
• Use data driven insights to influence decision making on top priorities to deliver to the digital marketing strategies.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant, Customer Communication Insights, you will join our Customer Communication Insights Team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond by:

• Leading the use of advanced analytical techniques for exploring data to provide data driven insights and support strategic decision making across Marketing
• Deep understanding of digital customer experience, including trends and customer data flow, to translate these insights into actionable next best action strategies that enhance customer experience
• Conduct pre and post campaign analytics to help shape customer contact strategy design, targeting opportunities and optimisations
• Present analytical findings using latest data visualisation tools and creation of insight presentations for various audiences
• Development of improved analysis approaches and test and learn frameworks
• Leading and developing a team to deliver best-in-class analytical reporting insights and strategies.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Demonstrated financial services experience, especially consumer or business banking
• Proven experience in marketing/ digital campaign delivery highly beneficial
• Experience working in agile frameworks and familiarity with the rituals
• Demonstrated experience coaching and guiding junior analysts
• Strong background in using SQL and a sound foundation in python for analytics
• Strong communication and stakeholder management skills, with excellent presentation skills to senior leadership
• Strong business acumen & problem-solving skills
• Be open-minded, proactive to learn new skills (best in class training provided)

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.