Power seamless meetings and standout events by delivering expert onsite and remote support across NAB’s local and international sites—keeping Zoom, video conferencing, AV, digital signage and branch audio technology performing at its best.

• Keep AV technology performing.
• Support meeting rooms across NAB sites.
• Support our Retail sites to ensure seamless customer AV experience

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

In the role of an Analyst, Zoom, VC and AV Engineer you will join the Workplace Technology Team within Enterprise Technology that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Provides onsite support of all facets of Zoom, Cisco and AV rooms locally at designated Head office sites, as well as remote coordination and support of all other local and international NAB commercial and Retail meeting room spaces.
• Support of day-to-day BAU operations for all VC, AV, Zoom Webinar, Branch Audio, Foxtel & Digital Media services across the organization, including support and maintenance of premium spaces.
• Support of the Digital Media service across NAB including registration, onboarding and set up of new digital media players, as well as monitoring of devices via the Appspace Cloud portal.
• Support and service the technology used for onsite, hybrid and Zoom webinar events held in premium spaces such as the Boardrooms, Auditoriums, Amphitheatre and other premium spaces. Maintain the tech and provide user training to key stakeholders across the business.
• Support and BVT production fleet software, hardware, firmware and application updates to ensure currency of technology.
• Proactive daily monitoring and checks of NAB AV systems, Zoom and Cisco platforms, & Digital Media via health checks, dashboards and alerting for all Head and Metro offices, Retail sites, and International.

 We’re looking for customer-focused talent with the experience and knowledge to make an impact. You’ll bring:

• 2+ years’ experience supporting services to large scale enterprise, preferably with AV solutions (Video, Web and Audio Conferencing)
• 2+ years of experience working in a Workplace Operations environment dealing with multiple levels of stakeholders
• Have a passion for video creation and event hosting
• Strong interpersonal skills and good verbal and written communication ability
• Strong ability to create and document processes, standard operating procedures, technical documentation, and training material and user guides
• Knowledge of Zoom/Teams video conferencing and webinars.
• Experience in using ServiceNow for incident, change and request management.
• Experience w/VoIP best practices, process, and procedures for deployment and support
• Proven ability to build strong relationships with key stakeholders

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted

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