Retail Customer Executive - Regional SA
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Job no: 797267
Business unit: Personal Banking
Primary position location: 60 King William St, Adelaide, SA
Work type: Permanent Full time
Region: SA- Adelaide inner
- You’ll be encouraged to experiment and find out where you excel
- We grow great leaders who inspire and energise their teams
- Work in a collaborative and inclusive team environment
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The role:
We are seeking a Retail Customer Executive to lead, coach and motivate NAB’s Retail colleagues within Regional SA. Reporting directly to the Executive Retail SA NT WA, this role will see you influence and heighten customer advocacy by modelling NAB behaviours and driving engagement. This truly is a superb Leadership opportunity within our Retail space that holds a significant impact in the value that reaches our customers!
The day to day will include:
- Role model customer relationships and influence customer advocacy
- Deliver Retail performance goals
- Lead the mastery within Regional SA of our consistent way of working – the ‘Future of Retail’
- Fostering relationships within the local communities to create advocates of NAB and help our communities prosper
- Growing business, including our DEPOSITS and home lending portfolio
- Ensure that our customers and colleagues are protected and safe through excellent risk management, ensure that a risk and compliance culture is embedded in the business
- Lead year-on-year revenue growth, business profitability and main bank / product penetration
What you will bring:
- Significant leadership experience, ideally gained in a ‘Leader of Leaders’ role
- Proven ability to influence and inspire a team to achieve outcomes – including commercial success
- Experience of leading a customer-focussed distribution business in a competitive customer environment
- A true ‘Passion for Customers’ and ‘Win Together’ mindset
- An ability to articulate your past strategies, key successes and professional learning opportunities
- Ambition, focus, drive and charisma!
- The will and ability to travel across our Regional, SA branches is essential
If you enjoy creating and leading vibrant and energetic teams and are inspired by helping customers achieve the right outcomes, then this unique senior leadership opportunity is for you!
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.
Build your career with NAB
At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply.
Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.
Feel free to reach out to the Talent Acquisition Team with questions but please note, to ensure we run a fair and equitable process for all colleagues, we’ll often guide you to apply through the process outlined above.
Looking for career advice?
We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.
We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.
Advertised: Cen. Australia Daylight Time
Closing: Cen. Australia Daylight Time
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