Everyday Banking Specialist
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Job number: 795358
Business unit: Personal Banking
Primary position location: 2 Carrington St, Sydney, NSW
Work type: Permanent Full time
Region: NSW- Sydney CBD
As the Everyday Banking Specialist, you will work with and support high-value customers nationally. In this role, you will pro-actively connect with Premier customers outbound, with the focus and drive of building advocacy, servicing, retention and growing by identifying opportunities to support our customers financial objectives. The Everyday Banking Specialist will provide specialist and critical support to Premier customers who have a range of banking needs and also uncover further needs for our Premier customers through detailed conversations.
- Bring your passion for providing exceptional customer service and build on your sales and services skills
- You’ll be supported to manage your career, work and life
- Make a genuine difference through the work you do
In this role, you will
- Focus on further share of wallet through understanding customer needs under a relationship model which focuses heavily on growth and retention across a full suite of NAB services.
- Provide in depth knowledge of NAB’s offering to help valued client’s achieve their goals and needs.
- Work closely with specialist areas to refer clients with more sophisticated Needs
What You’ll Bring
- 2 + years' experience in banking/finance Sector
- Attention to detail and strong time management skills
- Proven sales and service skills, with a passion to provide the highest level of customer satisfaction and excellence in customer service behaviours.
- Known for integrity, intelligence and professional maturity
- Ability to work collaboratively, build relationships with customers and across NAB
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Daylight Time
Closing: AUS Eastern Daylight Time
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