Principal Product Designer
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Job no: 792989
Business unit: Group Chief Operating Officer
Primary position location: 395 Bourke St, Melbourne, VIC
Work type: Permanent Full time, Fixed term Full time
Region: VIC- Melbourne CBD
This is a 12-month fixed-term contract to support Project Orbit (car loans).
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Here at NAB, we value design, and we ensure that design is at the forefront of our decision making process. Our design ambition is simple - design and launch experiences that inform, empower and delight customers and colleagues, creating lasting value for customers and for our business.
About the role
Join one of Australia’s largest design teams as a Principal Product Designer led by our Chief Design Officer.
We, the nab.design team, are looking for amazing designers to make a difference to millions of our customers who connect with us daily. We do this by instilling the following Design Values:
- Respect and trust one another to deliver
- Seek to collaborate
- Take ownership and be accountable
- Maintain a learner's mindset
- Create quality work consistently
The role has the responsibility of applying human-centred design (HCD) tools, to work with various teams across the enterprise. You will deliver NAB’s strategic ambition of improving our customer and banker experience by performing customer research, generating insights, prototyping concepts and designs, optimising processes and experiences, and generally ensuring that change is delivered in a thoughtful, considered and empathetic way.
What you’ll bring:
- Mastery skill and experience working as a product designer or UX/UI designer.
- Influencing product direction and strategy across multiple pieces of work
- Drive a culture of innovation in the design team, staying up to date with the latest industry trends, and best practice to create exceptional experiences
- Experience within finance or other service industries
- Excellent working knowledge of the design process, experience design methodologies and principles.
- Collaboration and partnering with Product Owners and delivery squads to create improved customer experiences for our customers and colleagues
- Demonstrated experience working in Agile, using agile tools & methods.
- Strong ability to independently perform the essential capabilities required in this role.
- Proven experience using design processes and tools to digitise experiences including the use of Figma, Survey tools, and other digital collaboration tools
- Extensive experience in visual design and user interactions
- 7+ years experience in the design industry
Your Skills and Experience:
- Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
- Research – Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics.
- Interviews and Testing – Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made.
- Benchmarking – define key metrics for evaluating usability and overall user experience using benchmarking tools
- Storyboards and Userflows – Competent in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis.
- Prototyping – Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures.
- Design System and Digital Layout – Experience with design systems including creating component design & specification and experience patterns. Experience creating digital layouts and responsive design.
- Accessibility – Experience applying accessibility guidelines to create inclusive design.
- Collaboration - Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers, and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products.
- Communication - Proven experience communicating between technical and business stakeholders, building rapport, and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.
A diverse and inclusive workplace works better for everyone
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
More focus on you
We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.
NAB, invested in you
At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
*Please note unsolicited CVs from agencies will not be accepted.
#LI-DNI
Advertised: AUS Eastern Standard Time
Closing: AUS Eastern Standard Time
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