RCE Regional SA
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Job number: 797267
Business unit: Personal Banking
Primary position location: 60 King William St, Adelaide, SA
Work type: Permanent Full time
Pay Level: Group 5
Talent Acquisition Contact: Shay Stanton
View Role purpose statement
- Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
- You’ll be encouraged to experiment and find out where you excel
- We grow great leaders who inspire and energise their teams
- Work in a collaborative and inclusive team environment
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It’s a good time to see what more you can find at NAB as a Retail Customer Executive!
The role:
We are seeking a Retail Customer Executive to lead, coach and motivate NAB’s Retail colleagues within Regional SA. Reporting directly to the Executive Retail SA, this role will see you influence and heighten customer advocacy by modelling NAB behaviours and driving engagement. This truly is a superb Leadership opportunity within our Retail space that holds a significant impact in the value that reaches our customers!
The day to day will include:
- Role model customer relationships and influence customer advocacy
- Deliver Retail performance goals
- Lead the mastery within Perth Metro of our consistent way of working – the ‘Future of Retail’
- Display your professional performance edge and continue to foster growth through proactive coaching and broader engagement across the community
- Growing business, including our home lending portfolio
- Ensure that our customers and colleagues are protected and safe through excellent risk management, ensure that a risk and compliance culture is embedded in the business
- Lead year-on-year revenue growth, business profitability and main bank / product penetration
What you will bring:
- Significant leadership experience, ideally gained in a ‘Leader of Leaders’ role
- Proven ability to influence and inspire a team to achieve outcomes – including commercial success
- Experience of leading a customer-focussed distribution business in a competitive customer environment
- A true ‘Passion for Customers’ and ‘Win Together’ mindset
- An ability to articulate your past strategies, key successes and professional learning opportunities
- Ambition, focus, drive and charisma!
- The will and ability to travel across our Perth Metro, WA branches is essential
If you enjoy creating and leading vibrant and energetic teams and are inspired by helping customers achieve the right outcomes, then this unique senior leadership opportunity is for you!
A diverse and inclusive workplace works better for everyone.
At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.
Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Please note unsolicited CVs from agencies will not be accepted.
Advertised: Cen. Australia Daylight Time
Closing: Cen. Australia Daylight Time
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