Consultant, Quality Engineering & Innovation
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Job number: 796639
Business unit: Technology and Enterprise Operations
Primary position location: 700 Bourke St, Docklands, VIC
Work type: Permanent Full time
Region: VIC- Melbourne CBD
Be part of a forward-thinking team committed to delivering high quality solutions across the bank for our customers and colleagues from central of excellence space, The Lab. The Team fosters diversity and inclusivity , recognising that a diverse team drives innovative solutions. This is amazing opportunity to join the squad under Personal banking CIO domain within their Technology Retail, Direct and Operations as a Consultant, Quality Engineering and innovation.
- Join a team where your voice is valued and diversity drives success.
- Our team has energy, appetite, and the resources for positive change.
- Use your passion to demonstrate customer obsession and make a difference for our colleagues, customer and communities.
In this Consultant Quality Engineer& innovation role, you will
- Experience frontline technology capabilities being leveraged by our retail and contact centre bankers.
- Perform hands-on interaction with contact centre amazon connect capabilities, frontline banker components like Card swipe, Teller cash recyclers, IPAD kiosks, printers, and other banking devices.
- Perform end-to-end quality engineering on Banker application (eBOBS, NabOne etc.) integrated with Amazon connect and branch teller frontline components like CardSwipe, TCR, Printer etc. ensuring they meet expected behaviour , performance and quality standards. (Internal)
- Enable technology platform to replicate customer and banker experience to drive simplification strategies.
- Work closely with product owners, design, architect, engineering teams to develop requirements and test plans to engineer and innovate the change in the Lab.
- Identify, log, and manage defects using standard tools, ensuring timely resolution.
- Leverage test management tools like Qtest for test planning, execution, and reporting.
- Delivering MTP, DSR, TSR and other relevant testing artefacts
What you’ll bring
• Hands-on of experience in software testing, with a focus on banking application testing.
• Hands-on experience with banker applications like eBOBS, NabOne, and amazon connect softphone.
• Wide understanding of writing and executing test cases based on business requirements.
• Ability to work in a hardware testing environment, with familiarity testing banking hardware like Card swipe terminals, Teller cash recyclers, IPAD kiosk and Banker passbook printers.
• Experience working in an Agile environment, participating in sprint ceremonies and collaborative testing practices.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Daylight Time
Closing: AUS Eastern Daylight Time
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