Team Leader Front of House 2CS
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Job number: 796279
Business unit: Technology and Enterprise Operations
Primary position location: 2 Carrington St, Sydney, NSW
Work type: Permanent Full time
Region: NSW- Sydney CBD
- Coach and be apart of a team to consistently deliver customer excellence.
- Be an ambassador of the NAB brand and embody our customer obsessed values.
- Apply your customer centric leadership skills in a professional environment within the Banking sector.
In this Team Leader role you will
- Be accountable for a service area within Workplace Services (e.g. concierge, events etc.) to oversee daily operations, anticipating needs, providing assistance and delivering simple, effective and fast service.
- Lead, coach and develop a small team of Guest Service Advisors to customer service greatness.
- Manage a variety of areas and related services including mail room operations, utility bays, end of trip areas and more.
- Coordinate and engage with other service teams e.g. cleaners, security, loading dock etc. as appropriate.
What you’ll bring
- Strong reception or hospitality/customer service background (at least 3 years). Hotel or other Concierge/Attendant within professional environments highly regarded.
- Previous leadership experience, within a customer service environment preferred.
- Professional verbal and written communication skills.
- Ability to multi-task and prioritise tasks with operational awareness.
- Able to demonstrate a common-sense approach to problem solving with strategic thinking where appropriate.
- Commitment to customer and colleague service excellence
- Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Daylight Time
Closing: AUS Eastern Daylight Time
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