It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

The role: 

As a Customer Advisor, you will be an important pillar in the community of Ipswich and surrounding areas! Supporting our retail branches, you will be the face of NAB and first point of contact for our customers. In this role you will become the jack of all trades! Whether it’s to open an account or credit card, referring locals to a home lender or even investigating potential scams and fraud, every action you take will lead to a positive one as you drive and protect our customer outcomes.

You will become part of their financial journey from start to finish as you develop and grow into a banking professional, the Customer Advisor role is the perfect opportunity to kick start your career. To learn more about this CHALLENGING yet EXCITING role, please continue reading below!

• Multiple branch roles across Ipswich, Mount Ommaney and Springfield Lakes and travel between locations with minimal notice is required
• All roles are 32+ hours per week, 5 days Monday to Friday
• We are empowered to make a positive difference in for customers and communities 
• Everyone is given the opportunity to learn, grow and achieve
• When you’re ready for a bigger challenge, you’ll get the tools and support to succeed.

Please note these role is 5 days per week with the working hours below:

• Monday - Thursday 9:15AM - 4:30PM
  Friday                      9:15AM - 5:15PM

What will your day look like?

• Identifying customer needs by finding NAB’s most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent and customised customer service experience every step of the way. 
• Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up-to-date 
• Driving changes for our customers to help make their banking simple, easy and secure by demonstrating our Smarter Banking options (self-service and digital)
• Undertaking ongoing training and development to enhance your career development 

What you will bring: 

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile. 
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.  
• A keen eye for detail that ensures transactions are completed efficiently and accurately 
• An appreciation for inclusion and the diversity of our customers 
• A willingness to learn and adapt in a complex and challenging environment

A diverse and inclusive workplace works better for everyone 

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.