• Lead NAB’s transaction banking proposition for Corporate & Institutional Banking clients in Western Australia.
• Opportunity to coach and develop a high-performing team of three.
• Champion the voice of the customer.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of State Director you’ll join NAB’s Transaction Banking, Corporate and Institutional Banking team in Western Australia that’s doubling down on customer obsession and winning together.

Each day you will go above and beyond to:

• Embed exceptional customer experience in origination and service whilst using client feedback to improve the product roadmap and strategy.
• Recruit, coach and develop a high-performing transaction banking team, building capability and a talent pipeline for sustained portfolio growth.
• Apply deep transaction banking and liquidity management expertise to deliver sector strategies through new originations and cross-sell, protecting and growing revenue and market share in line with the Corporate & Institutional bank’s strategic objectives.
• Build trusted relationships with senior internal and external stakeholders, including Client Coverage, Product, Implementation and Service, to accelerate opportunities and align delivery to business objectives.
• Meet all policy and compliance requirements, perform controls, follow role-specific processes and escalate events, issues or breaches promptly.

What you will bring:

• Passionate coach and talent developer with strong business development capability and proven direct sales experience in transaction banking and liquidity management.
• Proven ability to manage complex client relationships and deliver an exceptional customer experience, driving client advocacy and transaction banking origination to achieve revenue and financial outperformance.
• Deep technical expertise in transaction banking and liquidity management, with a strong understanding of best-practice capability and the ability to apply it to originate, cross-sell and grow product revenue.
• Strong stakeholder management skills, with a proven ability to build trusted relationships with senior internal and external stakeholders. Effective in senior leadership forums and quick to earn the trust of executive peers, partners and clients.
• People leader who creates a shared team vision, builds capability, fosters a strong performance culture and champions a superior customer experience.
• Set agreed, stretching development objectives and invests in team growth, with an open, inclusive, decisive and coaching-oriented style.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.