• Be part of a high-performing team that backs each other and consistently delivers results. 
• Step into a high-visibility 12-month contract role with significant opportunity to make a difference. 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Snr Consultant, Transformation, you will be responsible for shaping and delivering transformation initiatives that digitise simple customer needs across B&PB, improving customer experience and releasing banker capacity.

Each day, you’ll go above and beyond to:

• Lead cross-domain process transformation to simplify, standardise and digitise high-volume customer journeys
• Translate operational pain points into scalable digital and process solutions
• Define target operating models that enable self-service, automation and reduced manual effort
• Drive alignment across product, digital, data and frontline teams to deliver integrated outcomes
• Ensure initiatives result in measurable outcomes including increased STP, reduced repeat contact and banker time released
• Embed adoption, controls and frontline behaviour change into delivered solutions
• Act as a senior advisor to stakeholders on transformation design, sequencing and delivery

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• 7+ years’ experience in banking, consulting or transformation roles
• Experience delivering large-scale, cross-functional transformation initiatives
• Strong understanding of banking operations and customer journeys
• Experience in business case development, commercial / financial analysis, stakeholder management and initiative delivery
• Working understanding and applied knowledge of commercial banking landscape & the drivers, trends and banking requirements of business banking and industry specialisation
• Advanced PowerPoint and Excel skills (incl. pack design and commercial analysis) -mandatory

A diverse and inclusive workplace works better for everyone  

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.   

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.  

 Join NAB  

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.