• Part-time permanent role (20–28 hours per week) with flexibility after training and extended onboarding and support based out our Parramatta Square (NSW) or Docklands (VIC) offices. 
• Full paid training (approx. 5 weeks full-time, in office, Monday to Friday, with Mondays continuing as a required workday ongoing) with supportive leaders and a clear pathway to build a long term career at NAB
• A flexible opportunity suited to a range of candidates, including those balancing study, family commitments or returning to the workforce

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Service Advisor, you will join the Personal Direct team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to: 

• Take inbound calls and support existing NAB customers with enquiries across products and services, including digital messaging where required 
• Understand customer needs through quality conversations and provide clear, effective solutions
• Navigate multiple systems accurately while maintaining attention to detail
• Resolve issues at first contact wherever possible, escalating more complex matters when required
• Deliver consistent, high quality customer experiences with empathy, pace and professionalism

Note: Availability to work Mondays is essential and non-negotiable, both during training and ongoing in the role

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• A strong customer first mindset and passion for delivering genuine service
• Clear communication skills and confidence speaking with customers over the phone and via written messaging
• Ability to learn quickly and manage multiple systems at once
• Resilience and focus in a structured, fast paced contact centre environment
• A professional, reliable attitude with pride in doing the right thing
• Availability to commit to full-time, office-based training for the first ~5 weeks (Monday to Friday)
• Availability to work part-time hours (20–28 per week) following training, with flexibility across other days

A diverse and inclusive workplace works better for everyone 

 We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.