• Opportunities for career progression throughout the business.
• Great engaging work environment where customer advocacy is highly valued.
• Bring your ideas, ambitions, and passions both in and outside of work.  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Senior Merchant Product Onboarding Specialist role you will:

• Accountable for the end-to-end onboarding experience for merchants across card-not-present (NAB Gateway) and card present with a key focus on high value/high complex merchants.
• Manage multiple onboarding implementations concurrently through structured project planning, documentation management, milestone tracking and customer communication.
• Scope and design onboarding plans, ensuring alignment of technical, operational and commercial requirements.
• Identify and escalate blockers early, driving timely resolution to protect customer outcome. • Drive improvements to onboarding tools, documentation and process efficiency through continuous feedback and leadership of improvement initiatives.
• Collaborating with internal stakeholders, ensuring business partnering sales, product and operations are proactively engaged when required to ensure successful outcomes.

What you'll bring 

• Extensive experience in merchant onboarding, transactional banking, or payments implementation.
• Demonstrated experience managing concurrent onboarding or integration projects in complex stakeholder environments
• Merchant onboarding and implementation experience within payments.
• Strong project management and coordination skills.
• Proven customer first mindset and ability to manage competing priorities.
• Effective communication across business and technical audiences.
• High attention to detail, accountability, and ownership of customer outcomes.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.