• Shape portfolio strategies that drive growth, profitability and stronger customer outcomes across Consumer Cards.
• Turn customer, competitor and market insights into clear commercial opportunities and recommendations.
• Partner across Product, Analytics, Marketing, Risk, Finance, Operations and Loyalty to deliver sustainable portfolio growth.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand. 

In the role of Senior Consultant, Portfolio Strategy, you will work closely with Sophie Hose and the Portfolio Optimisation team contributing to key business priorities and continuously improving how we serve our customers. 

You’ll make an impact each day by: 

• Develop segment-based portfolio strategies to optimise customer mix, balances, yield and returns.
• Analyse portfolio performance, customer behaviour, market trends and competitor activity to identify growth opportunities.
• Identify opportunities to increase card usage, customer engagement, retention and lifetime value.
• Develop business cases and present strategic insights and recommendations to senior leaders.
• Partner across the business to embed growth opportunities while meeting risk, regulatory and customer outcome requirements.

You’ll bring to this role: 

• At least five years’ experience in portfolio management, cards, lending, banking, finance, consulting or commercial strategy.
• Demonstrated experience within a strategy function and managing portfolio performance or growth initiatives.
• Strong analytical and commercial acumen, with the ability to translate customer insights into action.
• Strong stakeholder management, influencing and senior-level presentation skills.
• A tertiary qualification in Business or another relevant discipline.

A diverse and inclusive workplace works better for everyone 

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.