• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve. 
• Make a genuine difference through the work you do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Consultant, Product Owner & Manager, you will join the NAB’s Business Lending team that’s doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Improve customer, broker, specialist and banker experience to increase sales, improve NPS and grow market share through actively engaging with Distribution, Line 2 risk, Divisional Controls, Legal and Operations teams to develop and implement solutions.
• Develop detailed understanding of product processes and drive engagement across the value chain to improve collaboration and support customer and colleague service quality.
• Identify, champion and implement continuous improvement opportunities across end-to-end processes, in conjunction with product managers and business unit engagement teams.
• Develop detailed understanding of the risk and control frameworks across processes and actively manage the operating product risk profile to improve quality and compliance.
• Lead product initiative delivery by understanding process impact and working with value chain partners to develop and implement solutions. As a product SME, support wider bank initiatives to deliver value and change.
• Lead direct report, ensuring focus on empowering individuals, fostering a positive team environment and driving organisational success through delivery.
• Work with stakeholders to identify and prioritise features that deliver the most value to the customer via agile domain delivery.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Extensive experience in product management and/ or invoice finance
• Product management and end to end ownership of processes and policies – understand product processes through the value chain to support initiative delivery and identify opportunities to improve
• Banking knowledge (in particular business lending)
• Commercial acumen and sound knowledge of lending processes
• Subject matter expertise  in invoice finance, including structuring and managing risk
• Process analysis and design, structured problem solving and operational risk management
• Change management and implementation

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.