• Translate our customer strategy into a go-to-market and growth strategy for our small business bankers and customers. 
• Ideate, experiment, and co-design solutions to improve our end-to-end funnel volume and conversion. 
• Ability to communicate, engage, manage, and influence a diverse range of stakeholders (from peers, business partners to senior executives). 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

In this Senior Consultant Growth role, you will be joining the Customer Strategy, Experience and Growth team that’s doubling down on customer obsession. 

You’ll go above and beyond to:  

• Develop and execute growth strategies that drive customer acquisition, retention and small business portfolio growth across Merchant Services – considering marketing campaigns, digital channel experience, and frontline engagement. 
• Analyse customer, portfolio, and sales data to identify growth opportunities and inform strategic decision-making.  
• Ideate above and below the line marketing campaigns and offers to awareness and top-of-funnel volume. 
• Optimise digital acquisition journeys and conversion funnels to improve engagement and sales outcomes.  
• Partner with frontline teams to advise on required sales enablement initiatives, education and growth-focused engagement activities.  
• Adopt an ideation and experimentation-mindset through to solution co-design and delivery facilitation. 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:   

• Understanding of business banking and payment acquiring, and merchant product distribution and frontline banker ways of working. 
• Proven experience in go-to-market and growth strategy design and execution. 
• Strong hypothesis-led approach to issue identification and quantification, root cause analysis and co-design of customer-led experience solutions (incl. ideation, experimentation and continuous improvement). 
• Ability to apply that skill set in end-to-end sales funnel optimisation and conversion initiatives (from marketing impressions, website lands, form conversion, and banker conversations). 
• Ability to apply that skill set beyond conversion, and support frontline (sales and servicing) with experience improvements of the first 90 days of their onboarding, activation and product usage. 
• Proven experience / familiarity with how marketing, digital sales, and frontline banking teams operate and work. 
• Demonstrated ability to engage, educate and build relationships with frontline bankers  
• An innovation and continuous improvement mindset, including the adoption of GenAI tools such as Copilot and Cursor. 
• Highly developed people/stakeholder engagement and influencing skills, and strong communication and reporting discipline with senior executive audiences 
• Continuous improvement and innovation mindset, including adoption of GenAI, i.e. Co Pilot/Cursor. 

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.  

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.