• Bring your experience as an exceptional Senior Consultant to drive enterprise-wide communications and change management initiatives
• Drive simplification and velocity in delivery through your disciplined execution focus
• You’ll join a high-performing Domain, backing talented individuals

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Senior Consultant, Operational Excellence (OE) Enablement, you will be part of the People & Culture team, that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to: 

• Lead and deliver change and communications strategies that enable successful adoption of initiatives across the enterprise at scale.
• Partner with key stakeholders to ensure businesses are engaged, informed, and supported through change, driving alignment with organisational goals and values.
• Drive the change and communications initiatives of the in-flight Domain program initiatives, playing a critical role in shaping the employee experience, fostering readiness, resilience, and sustained behavioural change across impacted domains.
• Design and implement change management plans aligned to project and enterprise objectives and conduct impact assessments and stakeholder analyses to inform tailored change approaches.
• Develop and deliver strategic communications that support change initiatives by crafting clear, compelling messaging across multiple channels.
• Facilitate engagement forums, feedback loops, and readiness assessments.
• Support leaders and teams to build change capability through coaching and tools; and develop and deliver training and enablement materials to support adoption.
• Use insights to refine strategies and improve future change delivery.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Demonstrated experience working in a similar senior change management and communications role within a large-scale complex organisation, preferably in Financial Services.
• Proven leadership experience with the ability to execute strategically and tactically, whilst leading a team of change experts and consistently deliver to best practice​.
• Proven in depth change management experience using a variety of change management methodologies​.
• Demonstrated ability to build and maintain effective relationships with a range of senior stakeholders​.
• Demonstrated experience working in a cross-functional, agile environment and contributing to key agile ceremonies/practices.
• Proven ability to communicate with clarity, creativity, and confidence coupled with the ability to collaborate widely and navigate complex environments with ease.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. 

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