• The Product Owner is a key leadership role within the Domain
• They are embedded in Product squads, working with colleagues across NAB including engineers to drive customer centric outcomes for their product
• The Product Owner is the voice, obsessing about the customer and continuous improvement opportunities of a product

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

 
As the Product Owner, you will be joining the Home Ownership team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Customer obsession: Represent the voice of the customer, spending time listening to and responding to customer feedback within a product
• Squad backlog: Prioritise epics, ensuring the product can deliver Domain customer value on time, and maintain a safe and reliable product for customers
• Product roadmap: Establish a clear vision, product definition and roadmap for a product, that can be linked to the overall Domain end to end customer service design and NAB’s strategy
• Manage dependencies and impediments: Ask for help early, work collaboratively with peer Product Owners, enabling partners and key stakeholders to proactively identify and remove dependencies and road blocks
• Communication and engagement with stakeholders, protecting the squad to focus on their workload, support their wellbeing and avoid context switching and “break-ins”
• Demonstrate consistent benefits management and iterative value alignment through outcomes for customers and positive impact to the business
• Manage product risk through: early detection of product and disclosure flaws, monitoring products with metrics that demonstrate consumer outcomes (including GRACE events and Customer Complaints), and meeting the requirements of the Product@NAB framework
• Plan and apply change readiness and customer and colleague adoption within product and across the value chain
• Identify and deliver agreed customer productivity benefits to demonstrate the value of investment
• Challenge the status quo to radically simplify process and policies, including minimal build that is channel agnostic, to maintain and easily change a product

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Demonstrated experience mobilising and supporting medium, cross functional and self-managing teams to accomplish outcomes
• An in-depth understanding of relevant financial products from either a business or technology perspective
• Strong customer empathy and ability to use customer feedback to guide Product roadmap decisions
• Extensive experience working with agile ways or working and familiarity with human centred design techniques
• Ability to create and convey a vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals in line with Domain cadence
• Comfortable playing a leadership role, including leading workshops through the discovery, development and operational usage stages of development
• Ability to innovate, adapt and grasp new skills and content
• Proven analytical skills and evidence-based decision making
• Project delivery and knowledge of the software development cycle

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we invite you to apply. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.

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