• Bring your exceptional experience as a Product Owner to the HICAPS team
• Drive simplification and velocity in delivery through your disciplined execution focus
• You’ll join a high-performing team, backing talented individuals

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Product Owner for the HICAPS Proposition & Growth squad, you will join the HICAPS team, that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Represent the voice of the customer to drive for and deliver strategic initiatives to support business growth and transformation
• Working with Product Managers to create a strategic initiative roadmap for HICAPS
• Lead a squad to deliver market leading customer experiences to improve NPS and support the next level of growth for HICAPS
• Be responsible for customer outcomes, revenue, and capabilities related to new initiatives
• Ensure product information and changes/enhancements are delivered effectively across channels which may include internal and external comms, forums, banker updates and internal product training events across all products and innovations

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Experience as a Product Owner in a commercial environment
• Ideally exposure to Acquiring, Payments or the Health industry
• Experience in identifying and articulating customer needs and interpreting complex requirements of external parties
• Proven experience working in a similar Product Owner role in Financial Services and comfortable with technology product solutions.
• Relentless focus on outcomes and excellent stakeholder engagement & management skills.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

 Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.