• Unique opportunity to spearhead transformative change, rectifying past challenges and unlocking untapped value for NAB’s business. 
• Dynamic role where every day brings new complexities to conquer and fresh perspectives to gain.  
• Great opportunity to collaborate with a diverse range of stakeholders across the organisation and gain invaluable end-to-end insights into NAB’s innovative banking products.   

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Portfolio Manager Remediation Regulatory Response, you will join Catherine Broomhead and the B&PB DC Remediation & Regulatory Response team that’s doubling down on ensuring we put the customer in the heart of everything we do.  

Each day, you’ll go above and beyond to:

• Use your investigative skills to lead team members to complete root cause analysis and identify gaps within NAB’s processes that need uplift and improvement.
• Gather and analyse information collected from multiple qualitative and quantitative sources to identify possible patterns and causes. 
• Collaborate and liaise with stakeholders across multiple divisions to validate findings and to design and recommend potential solutions.
• Lead complex business remediation projects as a part of an agile delivery squad.
• Work with the business to identify and deliver business improvements at local and enterprise levels.
• Communicate effectively with senior management on the progress of your investigation and remediation activities.
• Constructively challenge past or existing processes and inspire new ideas. 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Previous experience in Risk, Compliance or Internal Audit and/or similar within Financial Services/Banking is preferred.
• Demonstrated experience in Project/Change Management and/or Business improvement will be highly regarded.
• Strong delivery focus, including planning, with the ability to prioritise work to meet deadlines, manage dependencies, assumptions, risk and issues.
• Excellent verbal and written communication skills with the ability to write investigations reports and other documents.
• Customer centric mindset, curious mindset, and root cause analysis or investigations skills is essential for this role as well as strong stakeholder management skills.
• Demonstrated experience in a Leadership role will be highly regarded. 

We will accept part time employment for this role


A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.