• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve. 
• Make a genuine difference through the work you do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Lead, Customer Lending Solutions, you will join the Business Lending Team that’s doubling down on making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Drive operational efficiency and productivity and ensure we meet our risk and compliance obligations whilst supporting our customers to achieve their goals.
• Direct accountability for input quality, file compliance, operational efficiency, customer NPS and time to decision for all B&PB initiated lending
• Enable the B&PB business performance and growth by creating a customer focused service excellence culture, supporting bankers in meeting customer needs and driving an effective and efficient operations
• Implement operational practices to deliver service excellence
• Support efforts to uplift banker/customer experience, lending compliance and enterprise control environment

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Knowledge and experience of lending processes and credit experience. 
• Understanding of policy and verification requirements.
• Preferred min 12 months experience in Business and private banking.
• Understanding of risk obligations and knowledge of how to replicate compliance
• Knowledge and experience of lending processes and credit experience.
• Emerging leadership capability
• Strong customer service skills
• Excellent written and communication skills
• Completed or completing a tertiary qualification in Banking and Finance, or a business related discipline is preferred, but not required. 

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.