• Exceptional opportunity to showcase your People Leadership & Operational Risk, Compliance & Controls expertise  

• Lead a high-performing team in Divisional Controls supporting Personal Everyday Banking  

• Drive risk awareness, understanding & change in this influential position 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

The Head of Divisional Controls will be a common point of expert leadership, holding responsibility for driving risk awareness, understanding, reporting and governance to create a centre of excellence for controls and risk, including the uplift of NAB’s controls infrastructure.  

This Head of role will support Personal Everyday Banking (PEB) business unit. 

This role will suit a highly experienced and senior risk leader with outstanding knowledge of risk management, reporting and compliance disciplines ideally within highly regulated environments. Your ability to lead high performing teams, take a practical approach to solving issues and exceptional time management skills will see you bring success to this role and team. 

Each day, you’ll go above and beyond to:  

• Manage operational risk and regulatory obligation identification, impact assessment and change within PEB 

• Build and execute governance risk frameworks to support PEB to meet its Risk measures 

• Advise business leaders on the application of the operational risk and compliance management framework to evaluate risks and controls to achieve business outcomes 

• Engage and manage senior stakeholders to implement and improve business systems and processes through the use/integration of the operational risk and compliance framework 

• Work with the business to implement systems and controls to manage the requirements of operational risk and compliance policies which apply to the business 

• Design controls: assisting to identify the right controls to mitigate risks and obligations applicable to the business 

• Provide guidance on risk and control items including Subject Matter Expertise for the following: Risks, Obligations, Controls, Events, Change, and related Policies; Remediation action plans to address any control design or operating effectiveness gaps 

• Provide business specific input and context to: Risk deep dive reviews, Internal Audit reviews, Assurance reports and Action plans for ineffective operational controls 

• Assist in regulatory responses and regulatory engagement matters 

• Lead key initiatives within the business and engaging senior stakeholders to ensure outcomes are delivered 

We’re looking for the best and brightest to deliver for our customers. You’ll need:   

• Extensive, established experience in operational risk management within the banking and finance industry   

• Comprehensive knowledge of operational risk management and compliance disciplines 

• A practical approach to solving issues with strong commercial acumen 

• Exceptional stakeholder engagement skills, with an ability to engage, build relationships and influence with ease 

• An understanding of processes, products and systems 

• A strong understanding of the technicalities of PEB products  

• Proven Leader of Leaders experience – you will be managing a team of highly technical colleagues 

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.