• Bring your passion for customer excellence and capability to lead complex modernisation programs. 

• A strategic thinker who brings an enterprise wide approach to operational excellence 

• You’ll join a high-performing, growth-focused business, backing talented individuals. 

• We win in the right way, which is always putting our customers first. 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

In the role of Head of Colleague Technology Modernisation you will report to the Executive, Customer & Colleague Platform Modernisation, doubling down on customer obsession and owning it. 

Each day you will go above and beyond to: 

• Oversee platform modernisation progress, comprising both direct (Transformation led) and federated (other Domains) delivery, including customer and commercial outcomes. 

• Align with the Enterprise simplification roadmap, including initiatives to simplify before modernising 

• Work with domain orchestration leads, and sub domain leads to define and plan the direct delivery work. 

• Liaise between business and technology of coordinate delivery of complex and strategic initiatives. 

• Escalate delivery progress issues to the relevant governance forum together 

• Refresh modernisation roadmaps as required to reflect decisions made in governance forums. 

• Manage and motivate a high performing team. 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Proven experience leading large scale transformation programs containing multiple streams and working with a broad range of senior stakeholders. 

• Strategic and technical leadership, including deep experience in commercial decision-making to drive roadmap development and delivery sequencing across the NAB Group.  

• Proven ability to build strong performance culture and manage large cross-functional teams  

• Business Transformation and delivery – can design, manage and execute on complex change. Ability to identify and act o opportunities.  

• Customer Excellence– ability to understand customer data and information, anticipate unmet needs and design for optimum customer experience and value.  

• Digital/Data Literacy and Innovation – understands new and emerging technologies, considers future focused and innovative opportunities to position for long term success.  

• Strategy Formulation – able to navigate complexity, identify key value drivers and execute on appropriate strategic choices.  

• Strong Commercial and Financial Acumen – understand competitive and market challenges and potential financial implications of decisions.  

• Operational Excellence – executes effective business strategy with a view to continual improvement. 

A diverse and inclusive workplace works better for everyone  

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.