Working with the Head of Fraud and roader Risk & Fraud community, you will manage a functional area to deliver activities related to the governance of Fraud & Scams, the management and response to PB Fraud & Scam events and  findings, providing management support for PB Fraud & Scam obligations as well as leading the PB response to any upcoming regulatory or policy changes related to Fraud & Scams.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

• You’ll join a high-performing business, backing talented individuals  
• Use your passion to drive positive outcomes for our customers
• Be supported to learn and grow whilst developing the career you want

In this Manager, Personal Banking Fraud Governance role you will be responsible for:

• Leading PB’s fraud risk appetite settings approach and the development and ongoing monitoring of PB Product/Channel Risk Assessments and PB Fraud Risk Management Plan alongside accountable product owners and service providers.
• Providing management support for PB fraud & scam related obligations.
• Development and ownership of PB Fraud event management processes, including Group Investigations and Fraud Operations events.
• Facilitation and ongoing monitoring of MOU agreements with core service providers.
• Support PB fraud and scam data requests.
• Support fraud and scam related FCRM Assurance reviews and Audits.

What you'll bring 

• Proven experience in a leadership role, preferably with experience building new teams or overseeing large scale change.
• Demonstrable knowledge of Operational Risk Management practices, Fraud risks and Fraud policy as it relates to Personal Banking.
• Proven experience and successful subject matter expert knowledge in Fraud and Scams, Fraud Risk or Personal Banking Product Management environment
• Stakeholder management
• Communication with influence
• Excellent verbal & written communication skills

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.