• Join the NAB Elevate Design Systems team to design and launch experiences that empower, inform and delight customers and colleagues; creating lasting value for customers and for our business!
• Solve complex problems that enable users interact with products and services, in terms of both overall flow and at the level of individual design elements!
• Apply human-centred design (HCD) techniques to create best in class, usable and inclusive designs for products, services and features to achieve NABs strategic ambition of improving our customer and colleague experience!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Design Manager, you will join our Elevate Design Systems Team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond by:

• Be a People Leader for a high performing design team, coach and mentor others to develop skills uplift capability across the chapter
• Prioritisation, resource planning and recruitment responsibility to ensure right skills aligned to achieved business outcomes
• Design accountability across complex products and services and outcomes within their team/squad and across the domain
• Partner with domain Owners, POs as a trusted advisor
• Maximise reuse by using design system and contributing design system components that can be used by others
• Deliver intended design outcomes and for ensuring design quality is met
• Set positive and productive direction and embed good practice within teams
• Make important decisions based on research and understand how this research impacts others

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• People Leadership – Experiencing leading teams of designers and coaching others working in your domains
• Journey Mapping – Highly experienced experience in stakeholder, empathy and journey mapping and creating personas and archetypes
• Research – Set approach and performs desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics
• Interviews and Testing – Create plan and conducts interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made
• Benchmarking – Define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q)
• Storyboards and User flows – High competence in scenario planning, creating story boards, user flows, task flows and workflow including error scenarios and task analysis.
• Prototyping – Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures.
• Design System and Digital Layout – Strong experience with design systems including creating component design & specification and experience patterns.  Experience creating digital layouts and responsive design.
• Accessibility – Strong experience applying accessibility guidelines to create inclusive design
• Communication – Strong engagement and communication between technical and business stakeholders

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.