• Work with cutting edge decisioning technology and help shape NAB’s enterprise-wide Pega Customer Decision Hub capability.
• Make a real impact at scale, influencing personalised experiences for millions of customers across Australia.
• Grow your career in a supportive, flexible and innovative environment with access to learning pathways, certification, and leadership development opportunities.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand 

In the role of Consultant – NBC Designer, you will join the Customer Decisioning team that’s doubling down on customer obsession. 

In this Consultant – NBC Designer role, you will:    

• Translates business ideas and concepts into always-on, multi-channel Next Best Conversations (NBCs), taking into account even-based triggers and propensity ​
• Configure new offers, propositions, and treatments, adhering to NAB contact and channel policies in Pega Customer Decision Hub (Customer Brain)​
• Supports ongoing portfolio and customer management to optimise contact strategies​
• Conducts descriptive analytics to inform the design and optimisation of NBC’s​
• Help business stakeholders project the potential value associated with a portfolio of NBC’s through analytic techniques, then track, evaluate and optimise​
• Deliver quality outcomes that balance effective risk management with speed to market​

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:    

• Hands on experience with Pega Customer Decision Hub and its Decisioning Framework.
• Strong understanding of data and analytics and how they are effectively leveraged in communications design and decisioning.
• Team player and proven ability to collaborate and achieve effective outcomes.
• A passion for data driven customer experiences and continuous improvement.
• Bachelor’s degree in business or related discipline

• Proven experience as a data/marketing analyst in complex business settings, ideally financial services​.    

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.